Hub Security and Investigative Group Privacy Policy

Privacy Policy

Effective Date: January 1, 2024

Last Updated: August 13, 2026

1. Introduction

Hub Security and Investigative Group (“Hub Security,” “we,” “our,” or “us”) provides professional security, risk mitigation, private investigation, surveillance, background evaluation, and litigation support services to private individuals, corporate enterprises, legal counsel, insurance firms, and institutional clients.

In the security and investigative industry, discretion, integrity, and absolute confidentiality serve as the foundation of client trust. We are deeply committed to protecting the privacy, personal data, and confidential information of our clients, prospective clients, website visitors, and individuals who may become subject to or associated with authorized investigative engagements.

This Privacy Policy explains in detail how Hub Security collects, uses, processes, stores, shares, and safeguards personal information across all operational touchpoints. This includes interactions via our public-facing website, digital communication channels, client portals, and physical or field operations conducted during active security and investigative engagements.

By accessing our website, requesting a initial consultation, or retaining our investigative or security services, you acknowledge that you have read, understood, and agreed to the practices outlined in this policy.

2. Scope and Applicability

This Privacy Policy applies to:

• Visitors and users of our official website and associated online portals.

• Individual clients, corporate contacts, legal representatives, and prospective clients seeking estimates or consultations.

• Information collected, processed, or reviewed in the performance of authorized security details, risk assessments, background checks, corporate due diligence, surveillance, and private investigations.

• Any offline communications, including telephone conversations, in-person consultations, physical mail, and written agreements.

This policy does meander into non-applicability where third-party platforms are linked or where specific legal exemptions governed by law enforcement, judicial procedure, or statutory private investigative mandates override standard data processing disclosures.

3. Information We Collect

Because of the dual nature of our work—acting as both a professional services firm and an investigative agency—we collect information through direct interaction, automated web tools, and authorized investigative field activities.

A. Information Provided Directly by You

When you contact Hub Security to inquire about services, schedule a confidential intake, or enter into a Retainer Agreement, we collect personal and operational details necessary to fulfill your request. This includes:

• Contact & Identity Data: Full legal name, residential address, business address, primary telephone numbers, email addresses, and official job titles.

• Billing & Financial Information: Credit or debit card numbers, banking account details, billing addresses, tax identification numbers, and transaction histories required for invoicing and retainer management.

• Case & Engagement Intake Details: Narrative summaries, objective descriptions, subject details, background documentation, evidence files, photos, audio recordings, legal filings, and supporting records provided to assist us in understanding your security or investigative needs.

• Verification Documents: Government-issued identification (e.g., driver’s licenses, passports, state identification cards) provided for client identity verification and fraud prevention prior to executing service agreements.

B. Information Gathered During Investigative & Security Engagements

As a licensed investigative and security firm, Hub Security gathers data from lawful public, open-source, and proprietary sources during authorized assignments. Depending on the nature of the engagement, this data may include:

• Public & Governmental Records: Real estate property ownership records, corporate registration filings, civil court dockets, judgment records, criminal history records (where lawfully accessible), liens, bankruptcies, vehicle registration details, and professional licensing databases.

• Open-Source Intelligence (OSINT): Information published on publicly accessible websites, digital forums, media outlets, social media platforms, and online directories.

• Field Intelligence & Surveillance Findings: Video footage, photographs, physical surveillance logs, witness interview statements, investigator notes, audio recordings, and location logs compiled during active operations.

• Background Check & Verification Data: Employment history, education verification, professional references, financial credit checks (subject to explicit statutory consent under the Fair Credit Reporting Act where applicable), and credential validation.

C. Information Collected Automatically via Digital Infrastructure

When you browse our website or interact with our digital channels, certain technical information is collected automatically from your browser or device:

• Technical Device Parameters: Internet Protocol (IP) address, operating system, device model, browser type, browser language, unique device identifiers, and screen resolution.

• Navigation & Usage Metrics: Pages visited, time spent on individual pages, click paths, referring website URLs, exit pages, search terms entered, and session timestamps.

• Approximate Geolocation: General geographic location (such as city or postal code level) derived from your IP address.

4. Cookies, Tracking Technologies, and Analytics

Hub Security utilizes cookies, web beacons, pixel tags, and local storage objects to maintain site functionality, enhance user navigation, analyze usage trends, and secure our online systems.

Types of Cookies We Use

• Essential/Strictly Necessary Cookies: Required for basic website operations, core security authentication, and form processing.

• Performance & Analytics Cookies: Collect aggregated, anonymized data regarding how visitors navigate our site, enabling us to optimize server performance and site architecture (e.g., via Google Analytics or similar infrastructure).

• Functionality Cookies: Store your localized preferences (such as language settings or form autofill choices) to provide a tailored user experience.

Managing Cookies

You can control or disable cookie settings directly through your web browser preferences. However, disabling essential cookies may impact the performance, availability, or secure functioning of certain features on our site.

5. How We Use Collected Information

We process personal and investigative data strictly for legitimate operational, contractual, and legal purposes, including:

• Service Execution: Performing private investigations, physical security, executive protection, risk management, litigation support, background screenings, and corporate due diligence as defined in client agreements.

• Client Communication: Responding to inquiries, delivering case updates, issuing investigative reports, sending billing notices, and confirming scheduling arrangements.

• Case Management & Evidence Preparation: Synthesizing field data, analyzing intelligence, drafting formal investigative dossiers, and preparing evidence suitable for court submission or legal counsel review.

• Business Operations & Security: Managing accounting, processing payments, executing audits, protecting our internal network against cyber threats, preventing fraudulent activities, and ensuring safety on our premises.

• Legal & Regulatory Compliance: Fulfilling statutory duties imposed on private investigative licenses, complying with subpoenas, court orders, search warrants, administrative demands, and maintaining mandatory business retention records.

• Marketing & Educational Communications: Sending promotional materials, newsletters, or legal/security insights to clients who have opted in to receive such communications (clients may opt out at any time).

6. Lawful Basis and Standards of Confidentiality

Confidentiality is central to our professional obligations. All non-public information obtained during an engagement—whether concerning the client, the target of an investigation, or third-party witnesses—is classified as Strictly Confidential.

We process personal data under the following legal frameworks:

• Contractual Necessity: Data processing required to execute or fulfill our contractual duties under a Retainer Agreement.

• Legitimate Interests: Processing necessary for legitimate investigative pursuits, asset protection, risk management, fraud prevention, and legal defense.

• Legal Obligation: Processing required to comply with applicable statutory, administrative, or judicial obligations.

• Consent: Processing conducted based on explicit consent provided by the individual (e.g., formal background check consent forms).

7. How We Share and Disclose Information

Hub Security does not sell, rent, lease, trade, or monetize personal information or case data to third parties under any circumstances. We share information only in strict accordance with the limited operational scenarios described below:

+-------------------------------------------------------------------------------+
|                        PERMITTED DISCLOSURE CATEGORIES                        |
+------------------------------------+------------------------------------------+
| Recipient Category                 | Operational / Legal Context              |
+------------------------------------+------------------------------------------+
| Operational Team & Subcontractors  | Vetted operatives assigned to your case  |
| Retained Legal Counsel             | At client direction for legal privilege  |
| Specialized Service Providers      | Secure IT, storage, and payment vendors  |
| Courts & Law Enforcement           | Mandated by subpoena or statutory law    |
| Corporate Successors               | Mergers, acquisitions, or asset sales    |
+------------------------------------+------------------------------------------+

Detailed Sharing Scenarios

1. Authorized Operational Personnel: Access to case files is strictly restricted on a “need-to-know” basis to licensed investigators, analysts, protection agents, and administrative staff actively working on the engagement.

2. Client-Directed Parties: We will share investigative reports, surveillance records, and findings with designated third parties—such as your legal counsel, insurance adjusters, or corporate risk officers—solely upon your explicit written authorization.

3. Third-Party Vendors & Service Providers: We contract with vetted service providers (e.g., encrypted cloud storage vendors, payment gateways, legal management software) who host or process data on our behalf. These vendors are bound by strict contractual confidentiality and data security obligations.

4. Legal Compulsion & Law Enforcement: We may disclose information if required by a valid subpoena, court order, search warrant, grand jury demand, or statutory regulation. Where legally permitted and operational security allows, we make reasonable efforts to notify the client before responding to legal demands.

5. Business Transactions: In the event of a merger, acquisition, restructuring, or asset sale, client records and operational files may be transferred as part of business assets, subject to non-disclosure agreements and the ongoing protection of this Privacy Policy.

8. Data Security and Risk Safeguards

Hub Security implements robust administrative, technical, and physical security measures designed to safeguard personal data and sensitive investigative files from unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

• Encryption Standards: Data in transit is encrypted using Secure Sockets Layer (SSL) / Transport Layer Security (TLS) technologies. Sensitive case files at rest are stored in encrypted environments using industry-standard AES-256 protocols.

• Access Control: User authentication requires multi-factor authentication (MFA) and strict role-based access controls to prevent unauthorized access.

• Infrastructure Defense: Firewalls, intrusion prevention systems (IPS), regular vulnerability scanning, and routine security audits protect our digital environments.

Physical & Administrative Safeguards

• Physical Control: Hard-copy case materials, physical evidence, and secure storage media are maintained within locked facilities monitored by electronic access controls and surveillance systems.

• Personnel Vetting: All Hub Security personnel undergo background screenings and sign binding non-disclosure agreements (NDAs) prior to accessing client data or case management systems.

Important Security Note: While we employ rigorous, industry-standard protections, no electronic transmission or digital storage system can be guaranteed as 100% immune to breach. We advise clients to utilize our secure, encrypted client portals when submitting sensitive evidence or communication files.

9. Data Retention and Destruction

We retain personal data and case-related documentation only for as long as necessary to fulfill the operational purposes for which it was gathered, satisfy legal or accounting requirements, and protect against legal claims.

• Client Account & Transaction Records: Retained for a minimum of seven (7) years following the conclusion of the client relationship to comply with tax, legal, and financial auditing standards.

• Active Investigative Files: Retained through the completion of the assigned engagement and for a reasonable period thereafter as requested by legal counsel or dictated by state licensing boards.

• Unused Inquiries & Prospective Leads: Information provided by prospective clients who do not retain our services is purged periodically after one (1) year, unless retention is required for conflict-of-interest checks.

• Secure Destruction: When the retention period expires, physical documents are cross-cut shredded on-site or managed by certified document destruction partners. Digital files are permanently deleted using cryptographic wiping tools.

10. Your Privacy Rights and Options

Depending on your state or national jurisdiction, you may hold certain statutory rights regarding your personal information under applicable privacy laws (such as the California Consumer Privacy Act / California Privacy Rights Act, or other state-level privacy statutes).

Subject to legal and regulatory exceptions, your rights may include:

• Right to Access: Request a summary or copy of the personal information we maintain about you.

• Right to Correction: Request that we update inaccurate or incomplete personal records.

• Right to Deletion: Request the removal or deletion of your personal data from our active systems.

• Right to Opt-Out: Direct us to stop sending marketing communications or unsubscribing from email distribution lists.

Investigative & Legal Exemptions

Please note that privacy rights regarding data access, correction, and deletion are subject to significant legal exceptions when applied to licensed security and private investigative firms. Under state and federal privacy laws, data collected as part of a legitimate civil, criminal, or corporate investigation, litigation support process, or security risk assessment is generally exempt from individual deletion or access requests. This exemption protects the integrity of legal proceedings, prevents evidence tampering, and maintains investigator safety.

To exercise any applicable rights, please submit a written request using the contact information provided below.

11. Cross-Border Data Transfers

Hub Security is headquartered in the United States. If you access our services or contact us from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States or other jurisdictions where our servers and business partners operate. Data protection laws in these regions may differ from those in your home jurisdiction. By using our website or providing information to us, you consent to this transfer, storage, and processing.

12. Children’s Privacy

Our website and services are intended exclusively for legal adults and business entities. Hub Security does not knowingly solicit or collect personal information online from children under eighteen (18) years of age.

In scenarios where an authorized investigation involves a minor (e.g., child custody disputes, missing person cases, or juvenile risk assessments), all associated data is collected strictly from consenting parents, legal guardians, or authorized legal counsel, and is handled with enhanced security protections. If we discover that we have collected online personal information from a minor without lawful parental authorization, we will delete that data immediately.

13. Third-Party Links and External Platforms

Our website may feature links to external third-party websites, legal resources, news outlets, or service portals. Hub Security exercises no control over, and assumes no responsibility for, the content, privacy practices, or security standards of third-party platforms. We encourage you to review the privacy notices of any external site you visit before sharing personal information.

14. Updates to This Privacy Policy

We reserve the right to modify, update, or revise this Privacy Policy at any time to reflect updates in our operational practices, technological infrastructure, or statutory legal obligations.

When material changes are made, we will update the “Last Updated” date located at the top of this document. For active retainers, significant operational changes affecting data privacy may be communicated directly via email or posted within our secure client portal. We recommend reviewing this policy periodically to stay informed about how we safeguard your information.

15. Contact Information

If you have questions, concerns, or formal requests regarding this Privacy Policy or our data handling practices, please reach out to our privacy compliance team through any of the channels below:

• Entity Name: Hub Security and Investigative Group

• Attention: Privacy & Compliance Department

• Online Contact: Click Here to Access Confidential Portal

• Direct Web Request: Submit Inquiry Online