Frequently Asked Questions

We provide a full spectrum of security solutions including uniformed security officers, mobile patrol, executive protection, event security, loss prevention, and residential security. All services are tailored to the specific needs of each client and location.

Yes. All Hub officers hold valid Massachusetts security officer licenses issued by the Commonwealth. Our company maintains full compliance with Massachusetts General Law Chapter 147, Section 22–35, which governs private security in the state.

Absolutely. We operate around the clock, 365 days a year. Our dispatch center is staffed 24/7 to coordinate officers, respond to incidents, and communicate with clients at any hour.

For planned engagements we recommend at least 48–72 hours of lead time to ensure proper staffing and briefing. For urgent or emergency situations, contact our 24/7 dispatch line and we will work to mobilize personnel as quickly as possible.

We serve a wide range of industries including commercial real estate, healthcare, retail, hospitality, construction, education, government, and private residential communities throughout Massachusetts.

Yes. We specialize in event security for concerts, corporate gatherings, sporting events, private parties, and public functions of all sizes. We handle crowd management, access control, VIP protection, and coordination with local law enforcement when required.

Our investigative division handles surveillance, background investigations, workers’ compensation fraud, infidelity investigations, missing persons, asset searches, due diligence, and corporate investigations. All work is conducted by licensed Massachusetts private investigators.

Yes. Every investigator on our team holds a valid Massachusetts Private Detective license as required under Massachusetts General Law Chapter 147. We operate fully within the bounds of state and federal law.

Confidentiality is fundamental to everything we do. All case details, client identities, and findings are held in strict confidence. We will never disclose information about your case to any third party without your explicit written consent.

The timeline varies depending on the complexity of the case. A straightforward background check may be completed within a few business days, while a surveillance or fraud investigation can span several weeks. We provide regular updates throughout the process and will give you a realistic timeline estimate during your initial consultation.

Yes, when conducted properly. Our investigators are experienced in gathering evidence that meets legal standards for admissibility. We can also provide expert testimony if required. We recommend consulting with your attorney about the specific evidentiary requirements for your case.

The easiest way is to fill out our contact form or call our office directly. We will schedule a consultation to understand your needs and provide a detailed, no-obligation proposal. There is no cost for an initial consultation.

We serve clients throughout the entire Commonwealth of Massachusetts, including Greater Boston, the North Shore, South Shore, MetroWest, Central Massachusetts, Cape Cod, and the South Coast. Contact us to confirm coverage for your specific location.

Yes. Hub carries comprehensive general liability insurance and workers’ compensation coverage. Certificates of insurance are available upon request for clients who require them for contractual purposes.

Yes. For recurring or long-term contracts we make every effort to assign consistent personnel so your team and ours can build familiarity with your site, protocols, and expectations. Consistency improves both security effectiveness and client satisfaction.