Unarmed Security Guard Services Across Massachusetts
An unarmed security guard provides a trained, uniformed presence for the large majority of properties and situations where visible deterrence, access control, and clear incident reporting matter more than an armed response — retail stores, offices, residential communities, and events.
Massachusetts licenses the agency rather than the individual guard (License #LP0203L, issued by the State Police Certification Unit), so Hub carries the state-required surety bond and direct accountability for every officer placed, armed or unarmed. Unarmed coverage is the right fit for most properties, and we’ll say so honestly rather than upselling armed guards where they’re not needed.
- ✓Uniformed presence for access control and visible deterrence
- ✓Perimeter and property checks on a documented schedule
- ✓Written, time-stamped incident and activity reports
- ✓De-escalation-focused training for customer and visitor conflicts
- ✓Flexible scheduling from single shifts to 24/7 coverage
Unarmed Security Guards in Boston
Unarmed, uniformed officers are the right fit for most Boston properties: office lobbies downtown and in the Seaport, retail along Newbury Street and in Downtown Crossing, residential and condominium buildings in Back Bay, the South End and Dorchester, and hospital and campus settings in the Longwood Medical Area. Hub is headquartered at 7 Whittier Place in Boston with 24-hour dispatch at (617) 857-1200. See our Boston security company page, or the nearby pages for Cambridge, Quincy, Somerville, Newton and Brookline.
The Right Fit for Most Properties
Unarmed coverage handles the large majority of what a property actually needs: a visible presence, reliable reporting, and someone trained to de-escalate rather than escalate a situation. We recommend armed coverage only where the specific risk profile genuinely calls for it.
Need Reliable, Professional Guard Coverage?
Tell us about the property and the hours you need covered. We’ll build a straightforward staffing plan.
Common Questions
Are unarmed guards still trained for emergencies? Yes — de-escalation, emergency response coordination, and incident documentation are core training regardless of whether an officer is armed.
Can we upgrade to armed coverage later if needed? Yes — staffing level isn’t fixed, and we’ll revisit it with you as your situation changes.
What Unarmed Guard Coverage Actually Includes
Unarmed security guard coverage is the right fit for most retail, office, residential, and event settings, where the job is deterrence, access control, and clear documentation rather than an armed response capability. Hub’s unarmed officers are trained in patrol procedure, access control, de-escalation, and incident documentation — the goal in almost every real situation is to notice a problem early, intervene verbally and calmly, and document it properly, not to physically confront anyone. That training matters: an officer who can talk someone down or simply log a trespass accurately is more useful on most sites than an armed presence that can escalate a minor situation. Coverage is scheduled around the client’s actual risk and hours — a single evening post, overnight patrol, or a full rotating schedule — and every officer placed holds a current Massachusetts watch guard license.
What a Hub Unarmed Security Guard Incident Report Looks Like
Report No.: Sample UG-3390 (fictional, for illustration only)
Officer: D. Reyes, Unarmed Security Officer
Incident: Attempted unauthorized entry through a rear door at a commercial property, approximately 11:40 PM.
Actions Taken: Officer observed the attempt on patrol, verbally identified themselves, and the individual left the property immediately. Local police were notified per post orders; officer documented the vehicle description and direction of travel.
Outcome: No forced entry or loss. Incident logged and client notified same night; police report number referenced in the client’s copy of the incident report.
This is a fictional sample created for illustration only, to show the kind of report a client receives — it does not describe a real case.